Minimum 5 nights stay
Payment Policy
A deposit of 25% is payable on confirmation of your booking. The balance is payable 28 days before your arrival day. For late bookings, the full amount is payable prior to arrival.
Management reserves the right to refuse a booking without cleared payment, correct details or for any other reason. Credit card payments are accepted.
Cancellation Policy
If you wish to cancel your booking, please advise us in writing at least 14 days before your arrival day.
Refund Policy
Refunds (excluding the deposit) will be given where cancellations have been advised more than 14 days before the arrival day.
Early Departure Policy
If you wish to shorten your stay, please advise us in writing. Refunds will only be given where at least 14 days notice has been received.
Privacy Policy
We will not share your registration details with any other companies.
Financial information you give us for payment purposes (e.g. credit or debit card numbers) will not be stored by the company and will be destroyed after processing.
Accommodation Rental
This apartment is rented on a short-term basis.
It is rented to the named person(s) for the agreed nights and rent as stated on your booking confirmation.
Arrival Day
We meet and welcome all our guests at check in.
Following confirmation of a booking we need to arrange a specific appointment time to check in. A member of the HomefromHolme.com team will meet each guest at their allocated apartment.
Monday to Friday, appointments can be made between 3pm and 5pm. At the weekend, appointments are usually made between 10.30am and 3pm. In exceptional circumstances we can be flexible around these times.
Departure Day
Guests are requested to vacate the apartment before 10 am. A late check out may be possible by prior arrangement.
Number of Occupants
The maximum number of guests confirmed at the time of booking are allowed to reside at the apartment – we reserve the right to refuse entry/evict should you be in breach of this condition.
Visitors
Overnight visitors are not permitted without prior permission.
Children
Some of our apartments are not suitable for children between the ages of two and seven. Please contact us to discuss and we will offer an alternative if available.
A highchair and travel cot are available for guests to use free of charge (linen is not provided for travel cots).
Linen/Towels/Bathrobes
These are provided for the use of guests during your stay.
Guests may be charged for any damage to linens and towels.
Cleaning
Kindly leave the property in a clean and tidy condition. We reserve the right to charge for extra cleaning.
There is a vacuum cleaner for guests’ use and cleaning materials are provided. Please try to inform us promptly of any spills or accidents, which may leave stains.
Utilities
Electricity, gas and water are included for the duration of the let. However, there may be a surcharge for unreasonable or excessive use.
Smoking
Smoking is not permitted in the apartment, hallway, landing or any communal area. This is a legal requirement.
Candles
For Health & Safety reasons, candles, oil lamps or any naked flames are not allowed on the premises.
Cooking
Guests must not create excess smoke through cooking.
Tampering with the smoke alarms is not permitted.
Pets
No pets are allowed.
Furniture and fittings
Guests must not change, move, remove, dismantle or tamper with the central heating, thermostat, smoke-alarm, lights, shower, electric equipment, switches, cables, fitments or furniture.
The management reserves the right to change the furniture and fittings as and when necessary.
Loss/Damage
Guests are expected to take care of the property and to make good or to pay for damages incurred during their stay. Theft, deliberate damage or misuse of property by guests will be charged. Replacement of lost keys for the property will be charged at £30 per key. From time to time we may require a security deposit to be paid at the start of a booking.
Possessions
The management is not liable for the theft or damage to any property left in the apartment or in the car park.
Rights of Access
Representatives and sub-contractors of HomefromHolme.com Ltd have the right to access the apartment at any time for the purpose of carrying out essential maintenance/repair work or to carry out an inspection or viewing.
We will endeavour to contact you prior to entry. We will always try to minimise any inconvenience. However, we do reserve the right to access the apartment at any time without prior notice, if it is deemed necessary (i.e. to investigate the report of a leak to another apartment).
Noise
As the apartments are located in quiet blocks, please be considerate to the neighbours at all times including arrival and departure. Please observe the normal noise code between 11pm and 9am. The rental may be terminated without refund if a complaint is received.
Telephone and Media
Guests are welcome to use the telephone landline where one is installed. Local and national telephone calls are included after 6pm in the evening and at weekends. Local and national calls outside of these times, and all calls to mobile, premium and international numbers will be charged at cost.
Upgrades to TV packages may be purchased if required.
Contact Details
Guests are required to provide an e-mail address and mobile telephone details. We reserve the right to request further identification details such as passport numbers or to see your payment card.